LIVE SUPPORT

Shipping and Returns

Shipping and Returns

Introduction

BrillientPackaging.Co.Uk is committed to providing you with a seamless shopping experience. Our Shipping and Returns policy ensures that your orders are delivered promptly and allows for easy returns in case you are not completely satisfied with your purchase. Read on to understand the details of our shipping process and return policy.

Shipping Information

Order Processing and Delivery

Once your order is placed, our team begins processing it with utmost care and attention to detail. We strive to dispatch your order within 6 to 10 working days, excluding weekends and public holidays. Delivery times may vary based on your location and shipping method selected during checkout.

Shipping Methods and Costs

We offer various shipping methods to cater to your needs. The available options and associated costs will be displayed during the checkout process. You can choose the shipping method that suits you best.

Returns and Refunds

Eligibility for Returns

 We understand that sometimes you may need to return a product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as customized items, may not be eligible for returns.

Return Process

If you wish to return an item, please contact our customer support team within 15 Business days from the date of delivery. Our team will guide you through the return process and provide you with a return authorization. Please ensure that the item is securely packaged for return shipping.

Refund Policy

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take 15 working days for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items

Reporting Damaged or Defective Items

 In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue and ensure your satisfaction.

Exchange or Replacement

 If a damaged or defective item needs to be replaced, we will arrange for the return shipping and send you a replacement as quickly as possible. If the item is no longer available, we will offer an exchange or provide a full refund.

Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping and Returns policy, please contact our customer support team using the provided contact information.

Personalize

Custom Sizes & Style

Reasonable

Competitive Pricing

Unbound

Free Design Support

Turn Around

6 - 10 Business Days

Free Delivery

Nation Wide

99% Customer

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