BrillientPackaging.Co.Uk is committed to providing you with a seamless shopping experience. Our Shipping and Returns policy ensures that your orders are delivered promptly and allows for easy returns in case you are not completely satisfied with your purchase. Read on to understand the details of our shipping process and return policy.
Once your order is placed, our team begins processing it with utmost care and attention to detail. We strive to dispatch your order within 6 to 10 working days, excluding weekends and public holidays. Delivery times may vary based on your location and shipping method selected during checkout.
We offer various shipping methods to cater to your needs. The available options and associated costs will be displayed during the checkout process. You can choose the shipping method that suits you best.
We understand that sometimes you may need to return a product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as customized items, may not be eligible for returns.
If you wish to return an item, please contact our customer support team within 15 Business days from the date of delivery. Our team will guide you through the return process and provide you with a return authorization. Please ensure that the item is securely packaged for return shipping.
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take 15 working days for the refund to reflect in your account, depending on your bank or payment provider.
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue and ensure your satisfaction.
If a damaged or defective item needs to be replaced, we will arrange for the return shipping and send you a replacement as quickly as possible. If the item is no longer available, we will offer an exchange or provide a full refund.
If you have any questions, concerns, or inquiries regarding our Shipping and Returns policy, please contact our customer support team using the provided contact information.